Privacy policy

Last updated: August 16, 2026

This Privacy Policy describes how LuxSource Hub, operating under the MooRush trading name, collects, uses, stores and shares personal information when you visit https://luxsourcehub.com, make a purchase, use our services or communicate with us.

Our store uses Shopify’s technology platform to provide its products and services. If there is any conflict between this Privacy Policy and our Terms of Service regarding the processing of personal information, this Privacy Policy will prevail.

Data Controller

The data controller responsible for processing personal information is:

Legal owner: Jaume Andreu

Tax identification number (NIF/NIE): 39874844C

Trading name: LuxSource Hub / MooRush

Address: C/ Antigons, 14 43850 Cambrils, Tarragona, España

Email address: luxsource.support@gmail.com

Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

Identification and contact information: first name, surname, billing and shipping address, email address and telephone number.
Order information: products viewed or purchased, shopping cart contents, returns, exchanges, cancellations, discounts and previous transactions.
Payment information: payment method, payment status, confirmation and transaction identifiers. Full payment card details are processed directly by Shopify or the relevant payment providers and are not normally stored by us.
Account information: username, encrypted password, preferences and settings when a customer account is created.
Communications: information submitted through forms, email, customer support enquiries, complaints or requests.
User-provided content: reviews, ratings, photographs, videos or comments submitted voluntarily.
Technical information: IP address, browser, device, operating system, network connection and digital identifiers.
Browsing information: pages visited, products viewed, clicks, scrolling, time spent browsing and interactions with the store.
Approximate location: country, region or city estimated from the IP address.
Marketing and privacy preferences: subscriptions, cookie consent and choices regarding personalised advertising.

How We Collect Information

We may obtain personal information:

Directly from you when you make a purchase, create an account, subscribe, contact us or submit a review.
Automatically through cookies, pixels and similar technologies.
Through Shopify and service providers acting on our behalf.
From payment, logistics, order tracking, analytics, fraud prevention, advertising or customer support providers.
From social media platforms and partners where permitted by law and by your privacy preferences.

Purposes of Processing

We use personal information to:

Process payments and manage orders.
Prepare, ship and deliver products.
Provide shipment tracking.
Manage returns, exchanges, refunds and complaints.
Respond to enquiries and provide customer support.
Create and manage customer accounts.
Display and manage reviews.
Prevent fraud, abuse and illegal activity.
Maintain the security and operation of the store.
Comply with tax, accounting and legal obligations.
Analyse and improve the store’s navigation, performance and presentation.
Personalise the experience and recommend products.
Send marketing communications where consent has been given or where otherwise permitted by law.
Display personalised advertising where the user has provided the necessary permissions.
Protect our rights and respond to legally valid requests from authorities.

Legal Bases for Processing

We process personal information using the following legal bases:

Performance of a contract: to process payment, manage an order, arrange shipping, provide customer support and handle returns or refunds.
Compliance with legal obligations: to meet tax, accounting, administrative, consumer protection and fraud prevention obligations and respond to official requests.
Consent: for marketing communications and non-essential analytics, personalisation or advertising cookies and technologies where required.
Legitimate interests: to protect the store, prevent fraud, improve our services, respond to enquiries and defend our rights, provided that these interests do not override the user’s rights and freedoms.

When information is required to process a purchase, failure to provide it may prevent us from processing or delivering the order.

Shopify and Service Providers

Our store is hosted on Shopify. Shopify processes personal information to provide, protect and improve its services.

Information may be shared with providers that perform functions necessary for our business, including:

Shopify and its related companies.
Payment and fraud prevention providers.
Suppliers, fulfilment centres and shipping companies responsible for preparing and delivering orders.
Order tracking services such as Track123.
Hosting, technical support and storage providers.
Review and customer support platforms.
Analytics tools such as Microsoft Clarity.
Email, marketing and advertising providers where applicable.
Professional advisers and authorities where required by law.

Service providers receive only the information reasonably necessary to provide their services and must process it in accordance with their own legal and contractual obligations.

You can learn how Shopify processes personal information at:

https://www.shopify.com/legal/privacy/app-users

You can also access Shopify’s Privacy Portal at:

https://privacy.shopify.com/en

Microsoft Clarity

We use Microsoft Clarity to analyse how visitors interact with our store and improve its operation.

Clarity may collect technical and browsing information such as device type, browser, IP address, pages visited, clicks, movements, scrolling and visual reconstructions of browsing sessions.

Where required, analytics features and cookies will be used in accordance with the consent preferences selected by the user through our privacy management tool.

You can read Microsoft’s Privacy Statement at:

https://privacy.microsoft.com/en-us/privacystatement

Cookies and Similar Technologies

We use cookies and similar technologies to:

Enable the operation of the store and shopping cart.
Remember settings and preferences.
Maintain security and prevent fraud.
Analyse the use and performance of the store.
Personalise content and advertising where consent has been provided.

Strictly necessary cookies may be used without consent where permitted by law. Analytics, personalisation and advertising cookies are managed according to the preferences selected by the user.

Users can modify their preferences using the cookie banner or privacy management tool available in the store. Browser settings can also be used to reject or delete cookies, although some functions may no longer work correctly.

Marketing and Advertising

We may send promotional communications when the user has subscribed or where another valid legal basis exists.

Users can unsubscribe using the link included in each message or by contacting luxsource.support@gmail.com.

After unsubscribing from marketing communications, we may continue sending necessary messages concerning orders, payments, security, returns or customer support.

We may use advertising services to display advertisements based on the user’s activity only in accordance with applicable law and the user’s privacy preferences.

Opting Out of Personalised Advertising

Depending on where you live, you may have the right to opt out of the sale, sharing or use of your personal information for targeted advertising.

You can manage these choices at:

https://luxsourcehub.com/en/pages/data-sharing-opt-out

Where applicable, we will also recognise a Global Privacy Control signal sent by your browser or device.

International Transfers

Shopify, Microsoft and other providers may process information from countries other than the user’s country of residence.

When personal information is transferred outside the European Economic Area, the United Kingdom or other regions with equivalent requirements, legally recognised mechanisms will be used, such as adequacy decisions, Standard Contractual Clauses or other permitted safeguards.

Suppliers or fulfilment centres located outside the customer’s country may receive the information necessary to prepare and deliver the order.

Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes described in this policy:

Order, payment and invoicing information is retained for the periods required by tax, accounting, commercial and consumer protection legislation.
Communications are retained for as long as necessary to manage the enquiry and any potential legal responsibilities.
Account information is retained while the account remains active or until the user requests its deletion, unless there is a legal obligation to retain it.
Marketing information is retained until consent is withdrawn or the user unsubscribes.
Information obtained through cookies and analytics is retained according to the duration of the relevant technologies and the user’s preferences.

After the applicable periods have ended, the information will be deleted, anonymised or restricted where a legal retention obligation exists.

Security

We apply reasonable measures to protect information against loss, unauthorised access, alteration or disclosure.

However, no transmission or storage system is completely secure. Users should not send financial information, passwords or other particularly sensitive information through unsecured communication channels.

Children’s Information

Purchasing from our store is not intended for individuals who do not have the legal capacity to enter into a contract in their country.

We do not knowingly collect children’s information in breach of applicable law. Parents or legal guardians who believe that a child has improperly provided us with information can request its deletion by contacting luxsource.support@gmail.com.

Automated Decision-Making

Shopify, payment providers and other services may use automated systems to detect fraudulent or high-risk transactions.

We will not make decisions based solely on automated processing that produce significant legal effects for the user unless this is necessary for the contract, legally authorised or based on valid consent.

Third-Party Links and Services

The store may contain links to or integrations with external platforms. We do not control their privacy practices and recommend reviewing their policies before providing them with personal information.

The inclusion of a link does not mean that we accept responsibility for the content, security or processing of information carried out by that third party.

User Rights

Depending on the applicable legislation, users may have the right to:

Access their personal information.
Request its correction.
Request its deletion.
Restrict or object to processing.
Request data portability.
Withdraw consent at any time.
Opt out of certain advertising uses.
File a complaint with a data protection authority.
Not be discriminated against for exercising their rights.

To exercise these rights, users can contact luxsource.support@gmail.com and indicate which right they wish to exercise. We may request reasonable information to verify their identity.

We will respond within the time limits established by applicable law.

Complaints

If you believe that we have not processed your information correctly, you can contact us at luxsource.support@gmail.com.

You may also file a complaint with the data protection authority in your country.

In Spain, the competent authority is the Spanish Data Protection Agency:

https://www.aepd.es

Changes to This Policy

We may update this Privacy Policy to reflect operational, technological, commercial or legal changes.

We will publish the updated version on this page and indicate the date of the latest revision. Where required, we will notify users of significant changes by additional means.