Shipping policy

Last updated: August 16, 2026

At MooRush, we work to prepare and deliver every order safely and within the stated timeframes. This policy explains our shipping methods, estimated delivery times and conditions.

Available Countries

We ship to the countries and regions enabled in our store.

If a country is available when entering the shipping address during checkout, this means that we can process an order for that destination. Some products or regions may be subject to logistical restrictions.

Order Processing

Orders are normally processed within 1 to 3 business days after payment has been confirmed.

Saturdays, Sundays and public holidays are not considered business days. During promotions, campaigns or periods of high demand, processing may take slightly longer.

Once the order has been shipped, the customer will receive an email containing the available tracking information.

Estimated Delivery Times

Shipping times begin after the order has been processed and dispatched:

Spain: 7 to 15 business days.
Rest of Europe: 8 to 18 business days.
Other countries and regions: 10 to 25 business days.

These delivery times are estimates and may vary depending on the country, carrier, customs procedures, local public holidays, logistical availability or circumstances beyond MooRush’s control.

Shipping Costs

We offer free standard shipping to the countries available during checkout.

If a special or express shipping service is available for an additional charge, its price will be clearly displayed before the order is confirmed and will only apply when expressly selected by the customer.

Free shipping does not necessarily include import taxes, customs duties or fees charged by the authorities in the destination country.

Order Tracking

Once the order has been shipped, we will provide a tracking number or tracking link whenever this is made available by the carrier.

Tracking information may take 2 to 5 business days to display its first update. This does not mean that the order has not been shipped.

Customers can check the status of their order through the “Track Your Order” section of our store.

Orders Shipped in Multiple Packages

Some orders may be divided into multiple packages because of product availability or because the products are shipped from different fulfilment centres.

In these cases, packages may arrive on different dates and have separate tracking numbers, without generating additional shipping charges for the customer.

Incorrect or Incomplete Address

Customers are responsible for checking that the delivery address is correct before completing their purchase.

If an error is detected, the customer must contact us as soon as possible at luxsource.support@gmail.com. We will attempt to change the address if the order has not yet been processed, but changes cannot be guaranteed once the order has been shipped.

If an order is returned because of an incorrect or incomplete address, repeated absence or failure to collect it, we may request payment of the costs required to arrange a new shipment where legally permitted.

Delivery Delays

If an order exceeds the estimated delivery time, we recommend checking the tracking information and confirming whether the carrier has issued a notice.

Customers can contact us so that we can investigate the shipment. In the event of a significant delay, we will provide a solution in accordance with applicable law and the customer’s statutory consumer rights.

Order Marked as Delivered

If the tracking information indicates that an order has been delivered but the customer cannot locate it, we recommend:

Checking the mailbox, entrance and usual delivery areas.
Asking family members, neighbours, reception or building staff.
Contacting the shipping carrier.
Contacting luxsource.support@gmail.com if the package still cannot be found.

We will review the case with the carrier and inform the customer of the available options.

Lost or Damaged Orders

If an order arrives damaged, contains an incorrect product or is considered lost during transit, the customer should contact us as soon as possible.

For damaged or incorrect products, we may request:

The order number.
Photographs or videos of the product.
Photographs of the packaging and shipping label.
A brief description of the problem.

After reviewing the case, we will provide the appropriate solution. This may include replacement, reshipment, repair, a price reduction or a refund, depending on the circumstances and applicable law.

Customs, Taxes and Duties

International orders may be subject to taxes, customs duties, import charges or handling fees imposed by the authorities in the destination country.

Where these amounts have not been expressly collected during checkout, they may be charged to the recipient by the customs authority or shipping carrier.

MooRush does not control these charges and cannot determine their amount in advance. Customers are responsible for checking the import requirements of their country before placing an order, without prejudice to any rights granted by applicable law.

Circumstances Beyond Our Control

MooRush will not be liable for delays caused exclusively by unavoidable external circumstances, such as severe weather, strikes, conflicts, customs restrictions, public health emergencies, transport disruption or force majeure events.

This does not limit the customer’s statutory rights or our responsibility where legally required.